Order Processing

  • How does the return/refund process work?

    We work in accordance with CPA (Consumer Protection Act) and our return requirements are in accordance with CPA rules for returns, however each supplier may have their own returns policies which is also in line with CPA rules. In case of a damaged product or the wrong product being shipped, cont...
  • How do I know if an order has been shipped?

    As soon as your order is shipped by the supplier, you will receive an automated email with the tracking details. You can also check your order’s shipping and tracking status by following these steps: Head over to your Orders Tab on the Dropstore app  View the details on the shipping status. Imp...
  • How do I process an order as a dropshipper?

    Dropstore syncs with your store and all your orders automatically appear on your Orders Tab.  Once an order is placed by your customer, you must process the order in the Dropstore app. Dropstore only pulls Shopify orders that are marked as PAID from your store. Orders from your Woocommerce store...
  • How long does it take for an order to be shipped?

    The order that you placed has still not shown progress? Do not worry, you can find the answer below! First, please note that the items that your customer ordered will not get shipped out without being processed by you first. As such, check that you have processed and paid for the order yourself....