Order Processing

  • How does the return/refund process work?

    In case a damaged product or the wrong product has been shipped, contact us right away and let us know whether you or the customer would want a replacement product or be issued a refund. If your customer requests a replacement product, please contact the Customer Support team via live chat or em...
  • How do I know if an order has been shipped?

    As soon as your order is shipped by the supplier, you will receive an automated email with the tracking details. You can also check your order’s shipping and tracking status by following these steps: Head over to your Orders Tab (https://app.dropstore.co.za/merchant/store/orders.html) on the Dr...
  • How do I process an order as a dropshipper?

    Dropstore syncs with your store and all your orders automatically appear on your Orders Tab (https://app.dropstore.co.za/merchant/store/orders.html).  Once an order is placed by your customer, you must process the order in the Dropstore app. In order to process an order on Dropstore, please foll...
  • How long does it take for an order to be shipped?

    The order that you placed has still not shown progress? Do not worry, you can find the answer below! First, please note that the items that your customer ordered will not get shipped out without being processed by you first. As such, check that you have processed and paid for the order yourself....