Please reach out to us and provide the following to assist us in resolving your enquiry.
- Proof Of Deduction (POP)
- Dropstore username (email address associated with your Dropstore account)
- Notification of Dropstore Cancellation (This is the email you receive after you cancel your subscription)
Kindly refer to Dropstore Terms & Conditions: SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
6.2 Merchant Account Billing:
Dropstore is a monthly subscription prepaid service. The service will be on an ongoing monthly deduction until ended by the customer. You are given 14 days free prior to billing whether on a Paid Plan or on Trial Account. Account payment deductions will be automatic at 14 days from initial sign-up for a Product License Plan. The trial Account will automatically expire if no selection of a License Plan is made. Dropstore’s online store subscription (Dstore) will be a pro-rata deduction which will occur immediately until the next billing cycle of your product license plan and thereafter both deductions will occur simultaneously.
6.3 Refunds:
You are able to cancel your subscription with Dropstore anytime prior to your billing date, within your Merchant Dashboard, and choose the “Cancel Subscription” option in your Accounts section. If a deduction has occurred after cancelling your subscription, you may get in contact with us. Refunds will be based on a case-by-case basis to determine validity.
Dropstore May Not reverse a payment if:
- You contact us after the deduction has occurred.
- You have not used the service but failed to cancel your subscription on time
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Happy Dropstore-ing.