Kindly note that the amount paid is non-refundable as per the Terms of service.
Dropstore is a monthly subscription prepaid service. The service will be on an ongoing monthly deduction until ended by the customer. You are given 14 days free before billing whether on a Paid Plan or on Trial Account. Account payment deductions will be automatic at 14 days from initial sign up for a Product License Plan. Trial Account will automatically expire if no selection of a License Plan is made. Dropstore’s online store subscription (Dstore) will be a pro-rata deduction which will occur immediately until your next billing cycle of your product license plan and thereafter both deductions will occur simultaneously.
You can cancel your subscription with Dropstore anytime before your billing date, within your Merchant Dashboard, and choose the “Cancel Subscription” option in your Accounts section. If deduction has occurred after cancelling your subscription, you may get in contact with our Finance Department at support@dropstore.co.za. Refunds will be based on a case by case basis to determine validity.
Dropstore May Not reverse a payment if:
- You contact us after the deduction has occurred.
- You have not used the service but failed to cancel your subscription on time
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Happy Dropstore-ing.