How Do I Contact A Supplier
You are able to get in contact with a supplier via our in-contact messenger feature that is available on orders created on Dropstore.
This can be an unpaid order or created for that supplier.
You will select "Send Message" to get in touch with supplier on that order and receive replies within y...
Orders not pulling through to my Dropstore account
Dropstore only pulls Shopify orders that are marked as PAID from your store.
Please ensure that orders processed via EFT, Bank Transfer or COD are marked as paid, for the order to come into Dropstore.
For Woocommerce, please ensure that you followed the installation Guide here
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Can My Customers Choose A Shipping Carrier?
Each supplier has their own shipping company which is integrated to their work system. All the Dropstore products are offered with flat rate domestic and international shipping. Check out this article to help you with setting up your shipping costs.
Only our suppliers can choose the shipping met...
How does the return/refund process work?
We work in accordance with CPA (Consumer Protection Act) and our return requirements are in accordance with CPA rules for returns, however each supplier may have their own returns policies which is also in line with CPA rules.
In case of a damaged product or the wrong product being shipped, cont...
How do I know if an order has been shipped?
As soon as your order is shipped by the supplier, you will receive an automated email with the tracking details.
You can also check your order’s shipping and tracking status by following these steps:
Head over to your Orders Tab on the Dropstore app
View the details on the shipping status.
How do I process an order as a dropshipper?
Dropstore syncs with your store and all your orders automatically appear on your Orders Tab. Once an order is placed by your customer, you must process the order in the Dropstore app.
Dropstore only pulls Shopify orders that are marked as PAID from your store. Orders from your Woocommerce store...
How long does it take for an order to be shipped?
The order that you placed has still not shown progress? Do not worry, you can find the answer below!
First, please note that the items that your customer ordered will not get shipped out without being processed by you first. As such, check that you have processed and paid for the order yourself....
Orders are not syncing to my store, what do I do?
Dropstore only pulls Shopify orders that are marked as PAID from your store. Orders from your Woocommerce store needs to be paid and on Processing status to show in your Dropstore dashboard.
Ensure that orders processed via EFT, Bank Transfer or COD are marked as paid, for the order to come into...
Orders are send directly to suppliers, but how do payments to them work?
Orders will come to your orders page on dropstore and you will be able to pay the suppliers by making payment on dropstore via Payfast or order available payment methods.
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If you have any questions, you can find help here.
Which carriers do Dropstore's suppliers use?
Find out which shipping companies our suppliers use
Usually, our suppliers use DHL, Globeflight, Fastway, Courierit, Dawnwing, Courier Guy and Fast n Furious, among many other local carriers. Every supplier has a different way of going about local shipping, but they always choose the most effici...