Cancel your order as a supplier
How Do I Cancel a Resellers Order?
As a supplier, you are able to cancel merchant orders in your Dropstore Supplier dashboard.
Go to Customer Orders > Unfulfilled > [order number] > Cancel
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If you have any questions, you can find help here.
Cash Before Shipping (CBS) Suppliers and Issuing Refunds
What Is Cash Before Shipping (CBS)?
A CBS supplier is a supplier that is currently using the CBS payment feature that allows for suppliers to receive order payments immediately into their linked Payfast account.
This feature allows for Suppliers to receive your payment immediately into your Pay...
How can a Supplier download invoices?
You can download invoices as a supplier by logging in as a supplier then > Got to "Orders" tab > Invoices > click "Download" or follow this link >> http://app.dropstore.co.za/supplier/order/invoices (make sure you are logged into your supplier account for the link to work.
How Do I Add my company's bank details
Once you have been verified and your products added, then you are ready to start receiving sales and getting paid.
Payouts are payable directly into your Payfast account if you have Cash Before Shipment (CBS) activated on your account. Payouts are made once a week every Friday direc...
How Do I Contact My Resellers?
You are able to get in contact with a reseller via our in-contact messenger feature that is available on successfully placed orders created on Dropstore.
Please note that that this can be only be on successfully placed orders for that supplier from the reseller.
To access this feature, you will...
How do I make my products visible for merchant to search
For your products to be searchable, each product has to meet the following criteria:
Your supplier account must be verified
The product must have an image
The product must have a quantity greater than 0
The product must be active
If you have any questions, you can find help here.
How Do I Map my products to Dropstore categories as a Supplier?
As a supplier, it is of high importance that you are seen and your products visible in their correct categories. On Dropstore, many of our resellers / merchants use the categories to search for products they want. Having your products categorised helps them help you.
Dropstore enables you to map ...
How do I remove Product from my Premium Listings
To remove a product from your premium listings you would need to set the item as inactive from your product list
How Do Resellers Pay Suppliers?
Do you have some sort of integrated payment system where the drop shipper can make payments to the supplier, or some other mechanism to safeguard the payments, or would it work on an EFT basis?
The merchant pays for the order or items via their Dropstore merchant/reseller dashboard. This then go...
How To Get More Dropshippers As A Supplier And Earn With Dropstore
The most frequent question we get asked from all of our suppliers is: How Can We Increase our sales on Dropstore?!
We have decided to share with you just a few ways to make this happen and get you seen by our growing database of 20K+ online reseller stores
We will showcase your profil...
How to remove/deactivate products from Dropstore as a supplier
As a supplier, you can remove/deactivate products from Dropstore for individual products or multiple items via Bulk Action
Login to Supplier dashboard on Dropstore
Products > All Products
Click on Active to change to Inactive
You can do a Bulk Action to save time
If I'm selling on Dropstore, does it mean I'm selling to Dropstore customers?
No, Dropstore is a platform that connects the supplier to retailers, therefore the transaction is between the supplier and the retailer.
Join Dropstore as a Supplier
Welcome to Dropstore!
You create amazing products and want to have more sales? You want to sell your products in more online stores and countries?
The internet has opened new doors to sell your products online, however, it is very crowded and very expensive to market your products. The e-commer...
Processing your Order as a Supplier
Congratulations!! So your account has been setup, merchants have loaded your products and you have received your order :)
An email with the order details would be sent to you and you can also find the details in your supplier dashboard.
So What Happens Next?
Well simply the following:
Refer Your Resellers to Dropstore and Get PAID!!
With Dropstore's Supplier Referral feature, you no longer have to worry about constantly sending out stock files, making sure inventory levels are correctly documented, sending multiple resellers updated images and updates, sorting out which order is for who and all of that.... You get everything...
When will I receive My Payout?
We have now introduced a Supplier Payout Button to get your payments to you quicker and with less hassles or waiting.
A Supplier initiates a Payout Request from their supplier dashboard under their Payments menu. Here they will find their Payout Request page
Congratulations on making it this far! Let’s spend the next 5 minutes setting up your Dropstore supplier account.
Dropstore works with Payfast and then we transfer the funds from sales to your bank account. Please make sure you completely fill out the form. You must have bank accou...
Welcome to Dropstore, let's get you started - Integrations
You have just registered as a suplier on Dropstore and we are chuffed!!
Welcome to more sales, customer analytics, product analytics and easy integration!
Now that you are verified, you may start integrating your products with our platform or start uploading manually.
We have a few options to ...
What are Premium Listings?
Premium listings are a way for suppliers to give move eyeballs to their products by placing it directly in front of merchants. This simple process allows you to add as many products as you want to your premium listing collection.
To create a premium listing, you simply need to follow these ste...
Where can I find my statement?
As a supplier on Dropstore, you are able to check your statement in your Accounts Portal for all orders and payout related transactions. You will also be able to generate invoices and any recurring expenses like fees.
Please note that the Accounts Portal does not apply for Cash Before Shipping S...
Why is there a 7 Days withdraw delay on funds in my Dropstore account?
The idea behind Dropstore is to speed up ecommerce fulfilment through positive acknowledgment of funds received. There is also a reduction in admin overhead for the supplier in terms of not requiring proof of payment, not doing manual reconciliation, etc.
The intention too, is that Dropstore col...
Why Sell On Dropstore?
By registering to become a Dropship supplier on Dropstore, you will get paid immediately by resellers, expand your distribution channels and increase your sales by getting your products distributed to thousands of trusted online stores. You can grow your national footprint by tapping into a pool ...